Legal BPO

Legal BPO :

Post By : Call Centres

The term LPO is an acronym for “Legal Process Outsourcing” The definition of Legal Process Outsourcing (LPO)? A kind of high end BPO industry that has been growing rapidly in the recent years.

In Legal Process Outsorucing vendors or in-house departments of organisations outsource legal work from off-shore areas where it is costly to perform, say like United States of America, Europe, UK, Germany, Australia to cheaper destinations like India, Pakistan etc.

Even if the legal BPO market in India is negligible at the moment, the few services providers that have made the start have managed to provide good service and this can benefit new entrants who will have the confidence of their clients. In the near future, the legal BPO market in India can multiply rapidly and emerge as a strong segment in the overall BPO services in India . According to an estimate, the potential for legal outsourcing from the

US alone is $3-4 billion. siliconindia.com quotes the latest Nasscom report on Legal BPO.

IN TODAY’S aggressive world of business, gaining effectiveness and staying profitable have become the corporate mantras. Most international law firms based in the US and Europe are taking the Legal Process Outsourcing (LPO) route to be lucrative. Several international law firms, legal departments of large corporations and also state and federal government agencies are increasingly outsourcing their legal work to India to reduce cost and increase efficiency.

Similar to other BPO (Business Process Outsourcing) activities, India ’s legal services are affordable and efficient. Preparation of pleadings, docketing, proof-reading, transcription of recorded documents, litigation support and research, case studies and law firm marketing are various avenues of work that are being outsourced to India .

Outsourcing legal work to India costs up to 80 per cent less than the cost of using the services of American law firms. The benefit of the time zone, availability of English speaking attorneys and familiarity with common law doctrines attract foreign firms. Indian attorneys with US/UK qualifications are sought after. International attorneys are impressed not only by the labour cost differential, but also by the quality and speed of work done. Most LPO outfits in

India are reported to be staffed 24/7. Legal outsourcing is one of the most risk-prone sectors given issues of confidentiality and attorney-client privilege. However, research analysts have concluded that its overall .

However, given the advantages of Indian lawyers, experts believe that it is unlikely that other Asian countries will compete in this sector, as has been the case with Call Centres.

Indian companies also provide legal transcription services, which involve providing accurate tape and digital voice transcriptions. They transcribe audio files into wav, vox, dss and mp3 forms in less than 12 hours.

The LPO business will soon become a mainstream practice for many attorneys in India . Professionals with Indian law degrees, including paralegals, are assets to multinational law firms.

Outsourcing Call Centres helps the in-house counsel to concentrate on core legal issues while outsourcing research and managerial tasks at effective costs.

Conversely, the job is said to be repetitive and routine. Practising professionals and corporate attorneys refrain from undertaking tasks of research and case studies, as they do not add value and are not professionally challenging.

Post By : Call Centres

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Shift bidding

Post by: Call Centres

Shift Bidding is an Internet-based staffing program that centralizes the posting of open shifts system-wide .Shift Bidding is a system that is very helpful to the employees as well as for Call Centresand other organizations.

All qualified fulltime, part time and PRN employees who have been scheduled for their minimum scheduling commitment on their home unit are eligible to request additional shifts on their home unit as well as other units. Eligible employees include:

To use Shift Bidding, you must register. This involves completing a profile questionnaire with some personal demographic information and skill competencies. Once you submit your profile, it is sent to your unit manager for approval. After your profile is approved and your manager has activated you, your sign on codes (user name and password) will give you access to requesting available shifts. If your home unit does not currently utilize Shift Bidding, contact the manager of the unit where you would like to request shifts

Correspondence to provide your agents with input and greater control over their schedules. With Shift Bidding,your organization can build morale while reducing costly absenteeism and attrition. What’s more, your managers will spend less time developing schedules and more time on high-value activities, such as coaching your agents.

EMPOWER YOUR EMPLOYEES TO BID ON THE SHIFTS THEY DESIRE

Shift Bidding goes beyond regular shift preference functionality. It empowers your agents to bid directly on the specific shifts they desire through online “auctions” using

an innovative bonus point system in addition to agent seniority and rank.

How does it work?

First, before starting a shift bidding auction, you create a phantom schedule – or schedule template – for a particular campaign week. Then, you name the shift period(s) available for bidding, create a deadline for the bids, set the rules that will be used to process the bids automatically, and define the scoring system for the auction.The bids can be open, serial,or a hybrid of the two. You also can award discretionary bonus points to agents based on criteria you select, such as their performance, completion of previous undesirable shifts, failure to have obtained requested shifts in the past, or just for participating in the auction. It’s all up to you.

Now we can say that Shift Bidding is a good system for managing the efforts and revenue for the organization as well as beneficial for employees.

Post by:Call Centres

Project Management Software – Project management software including project management, online calendar, and data backup software.

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